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Symptom
Solution
Solution
If this is a home care system, double-click the file RELHCS.EXE. Start the scheduling system, and immediately choose the Fix Database option on the main menu If this is a nursing home system, double-click file RELNHS.EXE. Start the scheduling system, and immediately choose the Fix Database option on the main menu.
Solution
If the report can be previewed, but not printed, verify that your printer is set up properly in Windows.
Solution
If this is a home care system, copy the file HCS40.EXE from the backup to the C:/SWInvent folder, replacing the existing file. Start the scheduling system, and immediately choose the Fix Database option on the main menu. This will restore your system to its previous version. Contact Software Inventors, Ltd., at 888-633-7444 for assistance with the update.
Solution
If the patient data is stored on this computer, you may need to restore your scheduling system database from your most recent backup. If this is a new installation, by default the scheduling system stores home care patient data on Local Disk C in the folder SWInvent, subfolder Hcsdata. Nursing home data is stored in the folder SWInvent, subfolder Nhsdata. To specify a different location, from the Windows desktop click My Computer, then Local Disk C, then the SWInvent folder. Double-click the file SETHCS.EXE for a home care system or SETNHS.EXE for a nursing home system. Enter the correct path to the patient data using either DOS path or UNC conventions.
Solution If the file does not exist, restore it from your most recent backup or original installation CD. Then try starting the system once again. Next, from the Windows desktop, click My Computer, then Local Disk C, then the SWInvent folder. If this is a home care system, double-click the file HCS40.EXE, or the file NHS40.EXE for a nursing home system. If the scheduling system starts, delete your desktop icon and create a new one for the EXE file. If no HCS40.EXE or NHS40.EXE file can be found in the SWInvent folder, restore it from your last backup or most recent installation CD. If no SWInvent folder exists, the system has been lost from this computer. Check the Recycle Bin and restore the folder, if found. If it cannot be located, restore the SWInvent folder from your most recent backup. This may require reentry of recently entered information. NOTE: Quest Diagnostics' installations may consist of multiple patient databases. When the troubleshooting guide refers to the /SWInvent folder, you may need to specify the database's correct subfolder. Copyright 2007 Software Inventors Ltd |