Solution
Run the Fix Databases option located on the main menu.  This feature is designed to correct many problems.

Symptom
- The system says it is already running when it is not

Solution
Restart your computer.  Then, from the Windows desktop, click My Computer, then Local Disk C, then the SWInvent folder. 

If this is a nursing home system, double-click file RELNHS.EXE.  Start the scheduling system, and immediately choose the Fix Database option on the main menu.

Symptom
- You are having a problem printing reports.

Solution
If the system 'gets stuck' on a patient, print a Setup Sheet for that patient.  Then delete the patient, run Fix Databases, and reenter the patient. 

If the report can be previewed, but not printed, verify that your printer is set up properly in Windows.

If no data is appearing on a report, verify that your report choices actually result in data to print.  If the report appearance is incorrect, enter the correct format choice on the Set Preferences option of the setup menu.

Symptom
- You are having problems after installing a program update

Solution
You will need the backup made prior to installing the update. 

This will restore your system to its previous version.  Contact Software Inventors, Ltd., at 888-633-7444 for assistance with the update.

Symptom
- You receive a message saying the system cannot locate a file as it is starting

Solution
If the patient data is stored on another computer, from the Windows desktop, click My Computer.  If the network drive holding the database appears, double-click it.  A list of files should appear.  If it does not, contact your IT support for network assistance.  If files do appear, try starting the scheduling system again. 

If the patient data is stored on this computer, you may need to restore your scheduling system database from your most recent backup. 

If this is a new installation, by default the scheduling system stores home care patient data on Local Disk C in the folder SWInvent, subfolder Hcsdata.  Nursing home data is stored in the folder SWInvent, subfolder Nhsdata. 

To specify a different location, from the Windows desktop click My Computer, then Local Disk C, then the SWInvent folder.  Double-click the file SETHCS.EXE for a home care system or SETNHS.EXE for a nursing home system.  Enter the correct path to the patient data using either DOS path or UNC conventions.

Symptom
- Nothing happens when you click the desktop icon

Solution
From the Windows desktop, click My Computer, then Local Disk C, then the SWInvent folder.  For a home care system, click the Hcswork folder and verify that the file H_config.dbf exists.  For a nursing home systerm, click the Nhswork folder and verify that the file N_config.dbf exists. 

If the file does not exist, restore it from your most recent backup or original installation CD.  Then try starting the system once again.  Next, from the Windows desktop, click My Computer, then Local Disk C, then the SWInvent folder. 

If this is a home care system, double-click the file HCS40.EXE, or the file NHS40.EXE for a nursing home system.  If the scheduling system starts, delete your desktop icon and create a new one for the EXE file.  If no HCS40.EXE or NHS40.EXE file can be found in the SWInvent folder, restore it from your last backup or most recent installation CD. 

If no SWInvent folder exists, the system has been lost from this computer.  Check the Recycle Bin and restore the folder, if found.  If it cannot be located, restore the SWInvent folder from your most recent backup.  This may require reentry of recently entered information.