Solution
Run the Fix Databases option located on the main menu.  This feature is designed to correct many problems.

Symptom
- The system says it is already running when it is not

Solution
Restart your computer.  Then from the Windows desktop click My Computer, then Local Disk C, then the Showcase folder.  Double-click the file RELSCASE.EXE.  Start Showcase and immediately choose the Fix Databases option on the main menu.

Symptom
- You are having a problem printing reports

Solution
If the report can be previewed, but not printed, verify that your printer is set up properly in Windows. 

If no data is appearing on a report, verify that your report choices actually result in data to print.  If the report appearance is incorrect, enter the correct format choice on the Set Preferences menu option.  Try running the Fix Databases menu option.

Symptom
- You are having problems after installing a program update

Solution
You will need the backup made prior to installing the update. 

Copy the file SCASE20.EXE from the backup into the Showcase folder on your Local Disk C, replacing the existing file.  Then start the Showcase and immediately choose the Fix Databases option on the main menu. 

This will restore your system to its previous version.  Contact Software Inventors, Ltd., at 888-633-7444 for assistance with the update.

Symptom
- You receive a message saying the system cannot locate a file as it is starting

Solution
If the object data is stored on another computer, from the Windows desktop click My Computer.  If the network drive holding the database appears, double-click it.  A list of files should appear.  If it does not, contact your IT support for network assistance.  If files do appear, try starting the Showcase again. 

If the object data is stored on this computer, you may need to restore your Showcase database from your most recent backup. 

If this is a new installation, by default Showcase stores object data to Local Disk C in the folder Showcase/Scsdata. 

To specify a different location, from the Windows desktop click My Computer, then Local Disk C, then the ShowCase folder.  Double-click the file SETSCS.EXE and enter the correct path to the object data using either DOS path or UNC conventions.

Symptom
- Nothing happens when you click the desktop icon

Solution
From the Windows desktop click My Computer, then Local Disk C, then the Showcase folder.  Click the Scswork folder and verify the the file S_config.dbf exists. 

If the file does not exist, restore it from your most recent backup or original installation CD.  Then try starting the system once again.  Next, from the Windows desktop, click My Computer, then Local Disk C, then the Showcase folder. 

Double-click the file SCASE20.EXE.  If Showcase starts, delete your desktop icon and create a new one for the EXE file.  If no SCASE20.EXE file can be found in the Showcase folder, restore it from your last backup or most recent installation CD. 

If no Showcase folder exists, the system has been lost from this computer.  Check the Recycle Bin and restore the folder, if found.  Also check to see whether the folder was accidentally renamed or moved to another folder.  If it cannot be located, restore the Showcase folder from your most recent backup.  This may require reentry of recently entered information.

Symptom
- You are asked for an authorization code

Solution
New authorization codes are mailed approximately 2 weeks prior to your license expiration.  If the new authorization code letter cannot be located, contact Software Inventors, Ltd., for a new code.